Privacy Policy

Effective Date: 10 Feb 2025

Welcome to Elior jewels ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, how we protect it, and your rights regarding your data. By using our App, you agree to the collection and use of your data as described in this Privacy Policy.

1. Information We Collect

A. Personal Information (Provided by Users)

When you register or log in, we collect:

  • First Name
  • Last Name
  • Email Address
  • Mobile Number
  • Password (encrypted and stored securely)
  • Address
  • Country
  • State
  • City
  • Zip Code

B. Device Information (Collected Automatically)

To ensure app compatibility and security, we collect:

  • Brand (e.g., Samsung, Apple)
  • Model (e.g., Galaxy S23, iPhone 14)
  • Manufacturer (e.g., Samsung Electronics, Apple Inc.)
  • OS Version (e.g., Android 13, iOS 17)
  • OS Version Code (e.g., SDK 34 for Android)
  • Device Type (e.g., "android" or "iOS")

C. User Identifiers

To provide a personalized experience, we collect:

  • OneSignal UID: A unique identifier for push notifications.
  • Device ID: A unique identifier for managing user sessions.

D. Usage Data & Crash Reports

We use Firebase for performance monitoring and error tracking. This may include:

  • Error logs
  • Crash reports
  • App performance data

2. How We Use Your Information

We use collected data for:

  • Authentication & Security: Verify accounts and prevent fraud.
  • App Performance: Improve user experience based on device compatibility.
  • Push Notifications: Send updates and promotional alerts via OneSignal.
  • Bug Fixing & Crash Reports: Identify and resolve technical issues.
  • Order Management: Process orders and transactions.
  • Compliance: Ensure legal and regulatory compliance.
We do not sell or share your personal data with advertisers.

3. How We Share Your Information

We do not sell your personal data. However, we may share data in the following cases:

  • With Service Providers: We use third-party services (e.g., Firebase, OneSignal) to improve our App.
  • With Legal Authorities: If required by law, we may disclose your information.

4. Data Security

We implement security measures to protect your data:

  • Encryption: Passwords are encrypted before storage.
  • Secure Storage: Sensitive data is stored securely.
  • Restricted Access: Only authorized personnel can access user data.
We take appropriate security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to keep your login credentials confidential and take steps to protect your account from unauthorized access.

5. Your Rights & Choices

You have the following rights:

  • Correction: Request corrections to inaccurate data.
  • Deletion: Request data deletion (subject to legal obligations).
  • Notification Preferences: You can manage notification preferences through your device settings.
To exercise these rights, contact us at eliorjewel@gmail.com.

6. Data Retention Policy

We retain all collected data until the user deletes their account. This includes, but is not limited to:

  • Personal Information: First name, last name, email, address, city, country, state, zip code, mobile number, encrypted password.
  • Device Information: Brand, model, manufacturer, OS version, OS version code, device type.
  • User Identifiers: OneSignal UID (for push notifications), Device ID.
  • Usage Data: App activity logs, error logs, and crash reports (collected via Firebase).
  • Order & Transaction Data: Any order history or transaction details linked to the user.
Once a user requests account deletion, all associated data is permanently erased, except where retention is required by law or for fraud prevention. Users can request account and data deletion by contacting eliorjewel@gmail.com.

7. Third-Party Services

Our App uses third-party services to improve functionality, performance, and user experience. These services may collect and process data per their own privacy policies:

  • OneSignal (for push notifications)
  • Firebase (for analytics and crash reporting)
These services may collect device and usage data to enhance performance and stability. We do not share personal information with these services for advertising purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy. Users will be notified of changes via:

  • In-app notifications
  • Emails (if applicable)
We encourage users to review the Privacy Policy regularly.

9. Contact Us

Elior jewels Address: 1st Floor, Patwa Building, Varachha Main Rd, opp. Tapi Baug Soc, Bhatni Wadi, Mira Nagar Society, Varachha, Surat, Gujarat 395006 Email: eliorjewel@gmail.com

If you have any questions or concerns about our Privacy Policy, please contact us at eliorjewel@gmail.com. We value your privacy and will make every effort to address your inquiries.